Biport will never have access to the recovery phrase or private keys of our users, so we cannot access or move funds on your behalf. No one can have access to your wallet without these — not Biport, not any one else, but only you.
However, this also means that if you lose these keys, you will not be able to recover your wallet if you forget your password or switch devices.
The best place to keep them safe is offline, like a piece of paper. Storing it on your computer or phone may not be the best choice as there are possibilities of digital theft and hacks. Private keys or recovery phrases should not be shared with anyone and be kept in a secure and private place.